Service & After-Sales Support
We Keep Your Floor Running
Preventive maintenance, repair, genuine Panatta parts, and U.S. warranty support — from the authorized Panatta dealer. One partner for the working life of your equipment, not just delivery day.
What We Service
Every Panatta machine we install — and every Panatta machine you already own — supported by one U.S. team with a direct line to the factory.
Preventive Maintenance
Scheduled maintenance visits that keep every machine on your floor safe and smooth — moving parts checked (cables, belts, pulleys, chains), components lubricated, cleaned, and tightened to Panatta factory standards.
Equipment Repair
A machine down is revenue down. We diagnose the fault, source the correct genuine part, and coordinate the repair — with phone and online technical support backed directly by the Panatta factory.
Genuine Panatta Parts
Cables, pads, pulleys, upholstery, grips, electronics — sourced factory-direct from Panatta in Apiro, Italy. Original parts are R&D-tested to the same standard as the machines themselves; no grey-market substitutes.
Installation & Relocation
Moving to a bigger space, reconfiguring your floor, or adding machines? Our team handles disassembly, transport coordination, reassembly, leveling, and testing — the same crew that installs our full buildouts.
Warranty Coordination
As the authorized U.S. dealer, we open and manage Panatta warranty claims on your behalf — one U.S. point of contact between your facility and the factory in Italy, from first report to fitted part.
Staff Equipment Orientation
We walk your team through correct machine operation, adjustment points, and the daily and weekly checks that catch wear early — so small issues never become out-of-order signs.
Service Agreements
Three levels of scheduled care, arranged through Apex Motion USA and performed to Panatta factory maintenance standards. Every agreement is quoted to your floor — machine count, usage, and location.
Everything handled
Full Service
Total equipment-management coverage: scheduled maintenance visits, periodic replacement of wear parts included, full coverage of defective parts for the life of the agreement, and priority response. No surprises — one agreement covers it all.
Get a QuoteWarranty extension
Extended Care
Extends coverage on your Panatta equipment for up to 5 years from new. Defective parts are covered (normal wear excluded), with scheduled maintenance visits set to your facility's usage and priority response on requests.
Get a QuoteScheduled upkeep
Standard Maintenance
Two or more scheduled maintenance visits per year covering operational checks, lubrication, cleaning, and tightening of every moving part. Available for new and used Panatta equipment — the baseline every commercial floor should carry.
Get a Quote| What's Included | Full Service | Extended Care | Standard |
|---|---|---|---|
| Scheduled maintenance visits (2+ per year) | ✓ | ✓ | ✓ |
| Operational checks on all moving parts | ✓ | ✓ | ✓ |
| Lubrication, cleaning & tightening | ✓ | ✓ | ✓ |
| Wear-part replacement included (pads, cables, pulleys) | ✓ | — | — |
| Defective-part coverage for agreement term | ✓ | ✓ | — |
| Increased discount on spare parts | ✓ | ✓ | ✓ |
| Priority response to service requests | ✓ | ✓ | — |
| Travel & labor expenses included | ✓ | ✓ | — |
| Eligible equipment | New | New | New & used |
Damage from vandalism, fire, theft, improper handling or use, and lack of routine customer-side maintenance falls outside every agreement. Full terms are provided with your quote.
Why Preventive Maintenance
Protect the Investment
Commercial machines are capital equipment. Regular maintenance preserves performance and resale value — deferred maintenance compounds into premature replacement.
Member Safety
Frayed cables, worn belts, and loose hardware are liability waiting to happen. Scheduled inspections catch wear before a member ever feels it.
Zero Down Machines
An out-of-order sign costs you members. Preventive visits plus fast genuine-parts sourcing keep your floor at full strength.
Run Your Business
With maintenance scheduled and parts handled by one partner, your time goes to members and programming — not equipment logistics.
Genuine Parts. Real Warranty.
Panatta applies the same quality standard to spare parts as it does to the machines — every part is tested by the factory R&D center before it ships. We source parts factory-direct and fit only originals, which protects your Panatta manufacturer warranty instead of voiding it.
Need coverage details first? See the full warranty coverage table by product line — then let us handle the claim.
- Factory-direct from Panatta, Apiro, Italy
- R&D-tested to machine-grade standards
- Cables, belts, pulleys, pads & upholstery
- Consoles, electronics & drive components
- Agreement holders get increased parts discounts
- Warranty claims coordinated by Apex in the U.S.
Where We Service
Headquartered in Long Beach, California — servicing commercial facilities across six western states, with ocean-freight parts logistics for Hawaii.
Building a new facility instead? See our full gym buildouts — design, equipment, delivery, and installation, end to end.
Service Questions
Who services Panatta gym equipment in the United States?
Apex Motion USA, the authorized U.S. Panatta dealer headquartered in Long Beach, California, provides service, preventive maintenance, genuine spare parts, and warranty coordination for Panatta commercial equipment across California, Oregon, Washington, Colorado, New Mexico, and Hawaii.
How often should commercial gym equipment be serviced?
Plan on at least two professional maintenance visits per year for a commercial floor — covering cables, belts, pulleys, chains, lubrication, and hardware tightening — plus quick daily and weekly operator checks by your own staff. High-traffic and 24/7 facilities benefit from more frequent visits.
Can you service Panatta equipment we bought from someone else?
Yes — our Standard Maintenance agreements cover new and used Panatta equipment regardless of where it was purchased, and we can source genuine Panatta parts for any Panatta machine. Contact us with your model list and we'll take it from there.
Do you use original Panatta spare parts?
Exclusively. Genuine Panatta parts are engineered and tested by the factory's R&D center to the same standard as the machines themselves. Original parts protect performance, safety, and your warranty coverage.
What does a gym equipment service agreement cost?
Agreements are quoted to your facility — machine count, equipment mix, usage level, and location all matter. Tell us about your floor through the service-request form and we'll come back with a recommended plan and a custom quote. There are no published package prices.
My equipment is still under warranty — do I need a service plan?
The Panatta manufacturer warranty covers material and manufacturing defects — it does not replace routine maintenance, and normal wear parts are excluded from warranty coverage. A maintenance plan keeps the equipment within warranty conditions and catches wear the warranty won't pay for.
Request Service
Tell us what your floor needs — a maintenance plan, a repair, parts, a relocation, or a warranty claim. We'll respond with next steps and a quote where one applies.
Phone
Headquarters
117 W 5th Street
Long Beach, CA 90802